About ICT Unit
One of the biggest drivers of a successful organization is efficiency, and the ability to automate routine tasks is a great way to increase overall efficiency. By and large, the Information and Communications Technology (ICT) Unit is responsible for providing the infrastructure for this automation.
At an even more basic level, by implementing the governance for the use of network and operating systems, the ICT Unit enables the Ministry’s staff to communicate, collaborate and automate routine tasks, and generally provide teams with the functionality they need to perform their duties.
The ICT Unit is also responsible of cross cutting function that address the optimal connectivity, managing Ministry’s relation with stakeholders and provide technical solutions to ICT equipment
ICT Unit Objectives
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Provide, secure and maintain all ICT hardware and software.
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Maintain and provide technical solutions to all ICT infrastructure i.e. desktops
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Manage, enhance and maintain good relationship between the Ministry and stakeholders
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Manage ICT use and security issues in a comprehensive and coordinated way
Network Solutions
The ICT Unit oversees the installation and maintenance of computer network systems within a Ministry including CCTV cameras and internet.
The ICT Unit is responsible to evaluate and install the proper hardware and software necessary to keep the network functioning properly. As this involves working within a budget allocated to the unit for network devices and software, the ICT Unit must make sure that the equipment it invests in will optimally serves the needs of the Ministry without going over budget.
Technical Support
The ICT Unit provides this service for all the users who need access to the Ministry’s computer systems. This might entail installing new software or hardware, repairing hardware that has become faulty, training employees in the use of new software, and troubleshooting problems with the system or with an individual’s computer.
Communications
Most people are aware that the ICT Unit is responsible for the success of most organizations. However, as many new forms of electronic communication have become staples of the modern office, ICT Unit have been taking on a greater role in the technical side of ministry communication. This includes point to point phone calls, conference calls, and video and web conferences, as well as less direct forms of electronic communication like network drives, email systems, and secure servers.
Website Maintenance
The ICT Unit is responsible for creating and maintaining the ministry’s website. The ICT Unit collaborates with the all departments of a ministry to implement the overall vision of how the website should look and function. ICT team work behind the scenes to write the code, test the functionality of the webpages and assist with any user experience issues.
System Development
The ICT Unit is responsible to utilize the skills of a web developer, programmer and possibly other IT professionals in creating and maintaining programs that help to achieve the ministry’s goals. the ICT Team often work with software developers and engineers to translate their designs into workable code.
